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Booking Terms and Conditions
1. Visas & Passports
Certain countries require visas of United Kingdom citizens and Exeter International will arrange for the invitation required for a visa upon booking. Each traveller will be responsible for one passport photo, a completed visa form, one photo copy of the information pages of his/her passport, the invitation, and the visa processing fee. If the traveller would like, Exeter International will obtain all visas at additional cost. Each traveller is responsible for his/her own passport, which must be valid for six (6) months after the completion of the participant's tour. Exeter International is not responsible for the refusal of a visa to any traveller by any consulate. In the event of visa refusal, any and all expenses/cancellation fees shall be borne by the traveller.
2. Payment Policies
a. Deposit Requirements
• Group Events: A deposit of £400.00 per person, for group events.
• Independent Programmes: A £400.00 per person non-refundable deposit is required (or 10% of the value of the booking, whichever sum is greater) to confirm an independent travel programmes. No services are confirmed prior to deposit being received.
b. Payments
Payments must be made to Exeter International at least 60 days prior to the commancment of travel and are accepted by cheque, bank transfer, debit or credit card. We accept all major credit cards. Please note that payment for any services a traveller wishes to add once travel commences must be made to the Exeter International local representative by cash or credit card. We cannot accept personal cheques or travellers cheques overseas.
3. Hotels
The tour cost assumes double occupancy in all hotels. Single supplements will be calculated based on exact dates of travel. We reserve the right to substitute hotels of equal or superior quality.
4. Transfers & Vehicles
Exeter International will supply its travellers with personal transportation to and from all train stations, airports and ports, as described in the tour description. Baggage assistance is included for one piece of luggage per person, but tour participants should be prepared to handle their own bags at certain times during the tour. Please read carefully the Exeter International Travel Tips publication. We cannot guarantee air-conditioned vehicles in some cities, as they are not always available in certain parts of Eastern Europe. Touring and transfers will be regular 4 passenger cars unless you have specifically ordered a luxury car for your tour.
5. Scheduling
Please note that due to circumstances beyond the control of Exeter International, the tour may not be deliverable exactly as described (i.e. theatre scheduling, hotel occupancy, etc.), BUT Exeter International will substitute scheduled or advertised events, hotels, and restaurants with alternatives of equal or greater value and quality. All hotels, restaurant and airline space is subject to their management’s approval. Exeter International will make every effort to guarantee this package as it is, but conditions will sometimes mandate minor changes to the programme. Reservations are non-transferable.
6. Cancellation Policies
Up to 60 days prior to departure deposit is non-refundable. If cancellation is made less than 60 days prior to departure 100% cancellation fee will apply. All cancellations must be made in writing. If we have to cancel a refund will be made in full.
7. Guaranteed Departures and Small Groups
All Exeter International tours are guaranteed departures unless specifically noted with a minimum group size in the tour description. In small groups (less than 8 guests), the guides will act as the tour mangers in each of the cities. For all groups larger than 8 guests a tour manger will meet the group upon arrival in the first city of the tour and travel with this group throughout the duration of the tour. Certain events and meals may be changed slightly for small groups.
8. Insurance
Each individual traveller is responsible for purchasing their own insurance.
9. Exeter International's Responsibility
• Exeter International reserves the right, but is not obligated, to not accept or retain as a tour passenger any member whose condition or physical needs or conduct impede the operation of the tour or affects the rights, welfare, or enjoyment of the tour's other participants. A refund of the unused portion of the tours is the limit of Exeter International's liability if such a person is asked to leave the tour.
• Exeter International acts only on behalf of hotels, restaurants, train lines, boat lines, its owners, operators or contractors (all herein call contractors) providing services in connection with Exeter Internationals tours. In the absence of negligence on Exeter International's part, Exeter International is not responsible for personal injury or property damage or loss arising out of the act or negligence of any direct air carrier, hotel or other person rendering any of the services or accommodations offered herein. The traveller agrees to the foregoing, and also agrees that Exeter International will not be or become liable or responsible for any loss, default, or injury of any person, company, or other legal entity engaged to supply the same. Exeter International accepts no responsibility for losses or expenses due to delays or changes in air or other services, sickness, weather, strikes, hotel over booking's, social and labour unrest, terrorist activities, war, quarantine, or any other causes, actions or omissions, or conditions over which it has no control.
• All tour prices include the cost of planning and operations and are based on the tariffs, fuel costs and exchange rates and are subject to change without notice at any time prior to payment in full of tour services.
• English Law: These conditions form a part of your contract with Exeter International Ltd and are governed by English Law. All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.
10. Consumer Protection
Exeter International Ltd is a fully bonded tour operator and all air holidays are ATOL protected by the bonding scheme administered by the Civil Aviation Authority (CAA). Our ATOL number is 6983. For more information about the protection offered by the CAA, please visit www.caa.co.uk. If you already have your own flights your trip will be protected by our Individual Passenger Protection insurance policy. For further details visit www.ipplondon.co.uk
11. Data Protection & Privacy
Exeter International will not loan, rent or sell to any third parties any personal details that have been passed on to us without explicit prior permission. If you have registered to receive our newsletter your e-mail address is only available to our website hosting provider for the distribution of the newsletter and not forwarded to any other third parties. Users of the website will not receive any unsolicited e-mail communication. We collect no user information from the website except what is required for system administration of the web server.
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